To enjoy a longer, cleaner burn:

• Always place your candle on a flat, heat-safe surface, away from drafts, pets, and children.
• Let the wax melt fully to the edges on the first burn—this prevents tunneling.
• Trim your wooden wick to about 1/8” before each use. Remove the black tip for a clean flame.
• Burn for 3–4 hours at a time and allow the wax to fully cool before relighting.

Proper care helps your candle last longer and burn beautifully every time.

This is a common wood wick issue—and usually easy to fix!

• Make sure your wick is trimmed to 1/8” and free of charred residue.
• Hold your lighter to the wick for 5–10 seconds to help it catch.
• Ensure there’s no wax crowding around the wick.

Still having trouble? Reach out—we’re happy to help troubleshoot.

Tunneling happens when the wax burns straight down the middle.

To fix:

• Wrap foil around the jar’s top with a hole in the center. Burn for a few hours to even out the wax.
• You can also use a candle warming lamp to melt the wax across the surface.

To prevent it:

Always let the wax melt fully to the edges during your first burn—this creates an even “wax memory.”

Don’t toss it—reuse it!

• Pour hot water into your candle jar. The wax will rise and harden on the surface.
• Once cooled, pop it out and use it as a wax melt in a warmer.

Want to give your jar a new life? Try our Candle Refills—same cozy scent, less waste.

Explore Refills →

Absolutely! Local pickup is available at:

80A Wayne Avenue, Scarborough, ON, M1R 1Y5

We’ll email you when your order is ready and help coordinate a pickup time.

You can also shop our candles at:

• The Curated Market (Midtown + Beaches)
• Makers (Beaches location)
• Whole Foods (select Toronto/GTA locations)
• Evergreen Brick Works (Toronto)
• Accent & Co (The Well - Toronto)
• Artisan Mrkt (Cabbagetown, Toronto)