Refund policy
Last updated: August 20, 2025
We want every Pinky Swear & Co. candle to bring joy and comfort into your home. If something isn’t quite right, this page explains how returns and refunds work—clearly, fairly, and with care for our small-batch process.
Can I return my order?
- Returns are accepted within 7 days of delivery.
- Items must be unused, unburned, and in their original packaging.
- A receipt or order number is required.
- Please contact us for approval before sending anything back. Unapproved returns will not be accepted.
Start a return: Email info@pinkyswearandco.com with your order number and reason for return. We’ll reply with next steps and a Return Authorization (RA).
Where do I send returns?
Pinky Swear & Co.
80A Wayne Avenue
Scarborough, ON M1R 1Y5
Canada
Tip: Please use a trackable service and keep your receipt until your refund is processed.
Who pays for return shipping?
- Customers are responsible for return shipping unless the item was damaged or incorrect due to our error.
- A 20% restocking fee applies to approved returns to cover handling and quality checks.
- Original shipping fees are non-refundable.
What items can’t be returned?
We cannot accept returns on:
- Custom or personalized products
- Room sprays & reed diffusers
- Seasonal or limited-edition items
- Sale or discounted items
- Gift cards
My order arrived damaged or incorrect—what now?
Email info@pinkyswearandco.com within 7 days of delivery with:
- Your order number
- Clear photos of the product and shipping box
- A short description of the issue
We may offer quick troubleshooting (e.g., wick trimming or transit settling tips). If the issue can’t be resolved, we’ll arrange a replacement, refund, or store credit—whichever is most appropriate.
How do refunds work?
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Once your return is received and approved (or a damaged/incorrect claim is approved), refunds are issued to your original payment method within 5–7 business days.
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Your bank or card provider may take additional time to post the refund.
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If 15+ business days have passed since approval and you haven’t received your refund, email info@pinkyswearandco.com and we’ll help.
Do you offer exchanges?
We don’t offer direct exchanges. If you’d like a different item, please place a new order and request a return for the original (if eligible).
Quick checklist (to speed things up)
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Contact us first for return authorization approval
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Confirm your item is unused, unburned, and in original packaging
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Include your order number inside the parcel